Terms of Service
1. Introduction
These Terms of Service ("Terms") govern your access to and use of the Quinta da Arrábida website as well as your stay at our property. By accessing our website or making a reservation, you agree to be bound by these Terms and our Privacy Policy.
Quinta da Arrábida ("we," "our," "us") reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the modified Terms.
2. Booking and Reservations
2.1 Booking Process
Bookings can be made by:
- Contacting us via email at info@quintadaarrabida.pt
- Filling out the inquiry form on our website
- Booking through our authorized third-party platforms (Booking.com, Airbnb, etc.)
2.2 Booking Confirmation
A reservation is confirmed only after you receive a written confirmation from us via email and a 50% downpayment has been processed.
2.3 Age Restriction
Guests making a reservation must be at least 18 years of age to enter into a legal agreement with Quinta da Arrábida. By making a reservation, you confirm that you are at least 18 years old.
3. Deposits and Security
3.1 Booking Deposits
A 50% downpayment is required to secure your reservation.
3.2 Final Payment
The final payment for your stay must be completed according to the payment schedule provided in your booking confirmation.
3.3 Security Deposits
The following security deposits are required for each accommodation type:
- Manor House: €1,500
- Wood Oven House I: €500
- Wood Oven House II: €500
- Pine Tree House: €500
The deposit is paid directly to Quinta da Arrábida on arrival, by bank transfer or cash. It is fully refunded within 7 working days after departure if the accommodation is returned without damage.
After check-in, guests have 24 hours to report any pre-existing damage so it is not attributed to their stay. Reports submitted after this window are deemed to have occurred during the stay.
The security deposit will be returned after check-out, subject to inspection of the accommodation for damages or missing items.
4. Minimum Stay Requirements
- High Season (June 1st to September 30th): Minimum stay of 5 nights
- Low Season (October 1st to May 31st): Minimum stay of 2 nights
Depending on availability, shorter stays (minimum 2 nights) might be arranged upon request.
5. Cancellation Policy
Our cancellation policy may vary depending on the season, length of stay, and accommodation type. The specific terms applicable to your booking will be provided in your booking confirmation.
If you fail to arrive on your scheduled check-in date without prior notice, this will be treated as a no-show and may result in the cancellation of your entire reservation.
6. Check-in and Check-out
- Check-in is available between 16:00 (4:00 PM) and 23:00 (11:00 PM)
- Check-out time is no later than 11:00 (11:00 AM) on the day of departure
- Late check-out without prior arrangement may incur additional charges
Depending on availability, alternative check-in and check-out times may be arranged at no additional cost. Please contact us in advance to request this.
7. House Rules
7.1 General Conduct
Guests are expected to respect the property and its surroundings, maintain reasonable noise levels (no loud outdoor music), follow any specific instructions provided by staff, and respect the privacy and comfort of other guests.
7.2 Smoking Policy
Smoking is strictly prohibited in all indoor areas of our accommodations. Violation of this policy may result in additional cleaning fees.
7.3 Pet Policy
Pets are not permitted at Quinta da Arrábida. Service animals may be accepted with prior arrangement and appropriate documentation.
7.4 Events and Parties
No parties or events are allowed on the property, unless otherwise agreed in writing with Quinta da Arrábida management.
7.5 Additional Guests
No visitors or guests other than those included in the reservation are allowed on the property, unless otherwise agreed in writing with Quinta da Arrábida management.
7.6 Damages and Property Care
The houses are equipped with quality furniture, equipment, and decorative objects, which guests are expected to use with care. If any damage occurs, guests will be required to pay for repair or replacement. All accommodations must be returned at check-out in the same condition as found at check-in.
8. Services
8.1 Cleaning Services
- Manor House: One hour every two days (except weekends); full house cleaning every five days
- Wood Oven Houses: Half hour every two days (except weekends); full house cleaning every five days
- Pine Tree House: Half hour every two days (except weekends); full house cleaning every seven days
8.2 Additional Services
- Extra cleaning services (upon request)
- Laundry services (upon request)
- Catering services (upon request, depending on availability)
- Baby crib and high chair (free for children under 2 years old)
- Beach towels (provided free of charge)
- Air conditioning, WiFi, and Netflix (provided free of charge)
9. Liability and Disclaimers
Quinta da Arrábida shall not be liable for any direct, indirect, incidental, special, or consequential damages, resulting from the use of our services or your stay at our property, except in cases of gross negligence or willful misconduct.
We are not responsible for any loss or damage to guests' personal belongings. We recommend that guests secure their valuables appropriately and consider travel insurance.
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, terrorism, or public health emergencies.
10. Intellectual Property
All content on our website, including but not limited to text, images, graphics, logos, and software, is the property of Quinta da Arrábida and is protected by copyright and other intellectual property laws.
11. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Portugal. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Portugal.
12. Contact Information
If you have any questions or concerns regarding these Terms, please contact us at: